Toll free 1-888-664-6462   doc@carbdoc.com

SHIPPING

Ordering - Kits and Parts

 

Kits and parts can be ordered directly from our website using the "Add to Cart" button on each product page.

Payment

 

We can accept payment by VISA, Mastercard,  American Express, Discover or PayPal, directly on the website or by phone at 1-888-664-6462. Please call us if you would like to mail a check.

Please note that all prices on this site are in US Dollars.

Shipping

 

Standard shipping is by First Class Mail. Priority Mail and UPS Next-Day Air shipping is also available. Standard shipping is free in the United States for all orders of physical items totalling $50 or more. Ebook downloads don't count towards free shipping.

We normally ship within one business day of cleared payment being received.

The standard transit time for items in the lower 48 states is 2-4 working days.

Please note that delivery times are not guaranteed. Next-Day Air services are offered for your convenience - they are sometimes late and we cannot guarantee timely delivery by the carrier.

Taxes

We collect 8.25% sales tax on all orders in Texas.

Ordering - e-manuals

Ordering is easy! Click on the 'Add to Cart' link on any product page.

A download link will be sent to your email where you will be able to login and download your e-book in pdf format.

Tip: If you can't find the download link email in your inbox, check your junk or spam folder. Sometimes overenthusiastic spam filters will pick up the email from us.

To view the file, you'll need Adobe pdf reader on your computer, available here for free. If you're using an e-book reader, like Kindle, it will usually have native pdf support already installed.

Returns

Unopened items may be returned for refund by regular mail to the address below. Please be sure to include your name and email, or a copy of the original packing slip. Shipping is not refundable. A restocking fee of 20% applies to non-warranty returns. Items that were shipped free will have actual shipping costs deducted from any refund.

If we ship a defective or incorrect item because of an error on our part (see Carburetor Number Policy below), we will gladly exchange it. Please contact us promptly by phone or email if there is an issue with your purchase.

Carburetor Number Policy

The only way to be sure you are getting the correct kit is to look it up using the carburetor number. If we supply the wrong kit for the carburetor number we're given, we will replace it with the correct kit, at no charge, since that is our mistake. If we are given the wrong carburetor number and we send a kit for that carb number, you will have to re-order the correct kit based on that number.

Kits sold without a carb number, based on application, pictures, measurements or other information are subject to a restocking fee if returned. We are not liable for the cost of return shipping, the cost of shipping a replacement kit or anything else unless we are given the correct carburetor number, as explained above. Please see our Terms of Service for more information.

 

Address

The Carburetor Doctor
PO Box 726
Lake Jackson, TX 77566

 

Telephone

This number is toll free if calling from the USA or Canada.

1-888-664-6462

Ichthys

Electronic support

Please feel free to write an email to us.